Shipping & Delivery
What is print-on-demand?
Print-on-demand is a service that allows you to customize and purchase products like t-shirts, mugs, and posters that are printed only after you place an order. This eliminates the need for inventory and ensures each item is made especially for you.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How long does it take to process and ship an order?
Production usually takes 2-5 business days. Shipping times vary by location but typically range from 3-10 business days for standard shipping.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at help@rocket77.biz.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at help@rocket77.biz with your order number.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at help@rocket77.biz within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What is your return policy?
Since our products are custom-made, we only accept returns for damaged or defective items. If you experience any issues, please contact us within 14 days of receiving your order with photos of the problem.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help@rocket77.biz with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at help@rocket77.biz within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Do you ship internationally?
At the present time we only ship to addresses in the United States.
How can I contact customer support?
You can reach us via email at help@rocket77.biz or through our contact form on the website. We will respond within 24-36 hours.